Refund & Cancellation Policy
Effective September 9, 2026
We want early customers to be able to try BJJ Sequence without being trapped. This policy explains our voluntary 7-day refund period and how recurring subscriptions are canceled.
1. Voluntary 7-day refund period
You may request a refund of your first paid BJJ Sequence subscription purchase within 7 calendar days of that purchase. Send the request from your account email to support@bjjsequence.com and include the Paddle transaction or receipt number if available.
2. Rights that may be longer
The 7-day period is an additional product promise, not a limit on mandatory rights. If the law where you live or Paddle's applicable buyer policy provides a longer withdrawal period, a refund for a material defect, or other non-waivable protection, that higher protection applies.
3. Renewals, duplicate charges and technical failures
Accidental renewals requested promptly, duplicate charges, inability to access paid features, and persistent material technical defects will be reviewed individually. We may ask for reasonable information to identify the transaction and investigate the problem.
4. After the voluntary period
After 7 days, payments are normally non-refundable unless required by law, covered by Paddle's policy, affected by a duplicate or unauthorized charge, or approved because of a material product failure. We do not promise prorated refunds for unused time after a routine cancellation.
5. Canceling automatic renewal
You can cancel at any time through “Manage subscription & billing” in your BJJ Sequence account or the management link in your Paddle receipt. Cancellation takes effect at the end of the current paid billing period. You keep paid access until that date and will not be charged for the next period.
6. How refunds are processed
Paddle is the merchant of record for supported international purchases. Approved refunds are issued by Paddle to the original payment method where possible. Bank or wallet processing time is outside BJJ Sequence's control. Do not send card numbers or sensitive payment credentials to support.
7. Abuse and charge disputes
We may decline voluntary refunds where there is evidence of fraud, repeated refund abuse or a material violation of the Terms of Service, while preserving all mandatory legal rights. Please contact us before filing a payment dispute so we can try to resolve the issue quickly.